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We founded Pilot Risk Management Consulting to build an insurance agency focused on you, our customer. We combine yesterday’s “small-town” agency friendliness, our unsurpassed service standards, and today’s cutting-edge tools and technologies to build the customer experience you deserve and expect. |
Our Service Team
Tyler E. Crooker, CIC
Senior Risk Manager 336-944-1246 tyler@pilotrmc.com Tyler has more than 32 years of insurance experience. He started his career as a claims adjuster. As a sales professional, he has worked as an agent selling commercial lines, personal lines and life insurance. He served as an owner and Senior Vice President for The Craft Insurance Group for 13 years, as well as President of Old North State Insurance Services. He holds the Certified Insurance Counselor designation. |
Ben Dillon
Insurance & Risk Advisor 336-478-1411 ben@pilotrmc.com Ben began his career in Property & Casualty Insurance in 2017 after obtaining his degree in Risk Management Insurance from East Carolina University. As a commercial agent, Ben has a passion for working closely with clients to educate them on coverages and tailoring a risk management program that is specific to their needs. Ben was born and raised in the Winston-Salem area. He enjoys spending time with friends and family, especially his wife, Kristyn, and their German Shepherd, Tess. In his free time, you will find him playing golf, cooking or doing anything outdoors. |
Miles Gurley, CBIA
Partner, Construction & Steel Division 336-687-9199 miles@pilotrmc.com Miles brings 20 years of high-risk insurance knowledge to Pilot Risk Management Consulting. He specializes in heavy construction, steel erectors/fabricators and construction-related industries, as well as Motorsports and Defense contractors/suppliers from coast to coast. He excels in program designs from Steel and Construction programs to New York Third Party Action Over (TPO), Motorsports programs from loss control, risk management to captives. |
Sean Kelly, Partner
Head of Transportation Practice 336-944-1107 sean@pilotrmc.com Sean began working in Property & Casualty Insurance in 2010 with the owners of Business Insurers. Their 30+ years of experience guided him to specializing in trucking, artisan contractors and construction risks. He enjoys and excels in educating his customers on the different types of insurance and loss control programs available in the marketplace and has been successful working with Captives and other Alternative Risk Transfer products. He partners with business owners who work hard to make their companies safer and makes sure they see a return on their investment. He was born and raised in Virginia and graduated from Virginia Tech, but his wife, Sarah, convinced him to move to Greensboro, North Carolina in 2008. In addition to his wife, he has fallen in love with this town, the golf, the weather (not the pollen), the Hoppers and his twins, Declan and Emerson. |
Kyle Smythe, President
336-478-1402
kyle@pilotrmc.com
Kyle brings more than 20 years of experience to Pilot Risk Management Consulting. He began his insurance career as a commercial agent with a Property & Casualty Insurance Agency. He then served as Senior Vice President for five years with Greenpoint Insurance Group. He holds both the Certified Builders Insurance Agent and Professional Workers Compensation Advisor education designations.
Kyle’s favorite part of his profession is working with clients to customize their risk management program. The right coverages combined with a good risk management strategy are what give his clients confidence and help them maintain profitability year after year.
336-478-1402
kyle@pilotrmc.com
Kyle brings more than 20 years of experience to Pilot Risk Management Consulting. He began his insurance career as a commercial agent with a Property & Casualty Insurance Agency. He then served as Senior Vice President for five years with Greenpoint Insurance Group. He holds both the Certified Builders Insurance Agent and Professional Workers Compensation Advisor education designations.
Kyle’s favorite part of his profession is working with clients to customize their risk management program. The right coverages combined with a good risk management strategy are what give his clients confidence and help them maintain profitability year after year.
Katy Salvado, Account Manager
336-478-1404 katy@pilotrmc.com Katy brings 15 years of insurance industry experience to Pilot Risk Management Consulting. She started as a receptionist in 2006 at an independent insurance agency in Greensboro and obtained her P&C license the following year. She brings a unique perspective to our clients after learning all aspects of agency customer service and all the tasks required to deliver top-notch customer service. Katy has worked in different roles in both personal and commercial lines throughout her career. In the past several years, commercial lines account management has been her main focus and is a great fit allowing her to provide excellent customer service and develop client relationships. Developing relationships with clients is what she likes most about the insurance industry. Katy now resides in Raleigh, NC with her husband and two-year-old twins, Lucy and Wyatt. In her free time (ha-ha!), she enjoys yoga, traveling and exploring locally for what our area has to offer with friends and family. |
Michelle Linthicum, CRM, CIC, AINS, CAWC
Senior Client Advocate 336-478-1408 mlinthicum@pilotrmc.com Michelle’s career spans more than 25 years, starting with a degree in Risk and Insurance from Appalachian State University. She has worked on both the carrier and agency sides of the insurance industry. Starting in an agency, Michelle then moved on to become a worker’s compensation underwriter, finally returning to the agency side 10 years ago. Her underwriting background gives her a unique viewpoint when meeting with clients. She enjoys using her knowledge to develop comprehensive insurance programs and being a resource to help clients understand and navigate the world of insurance. Michelle has her Certified Risk Manager (CRM), Certified Insurance Counselor (CIC), and Certified Authority on Worker’s Compensation (CAWC) designations. In her free time, she enjoys finding local vineyards and spending time with her children (both human and canine), as well as her grandchildren. |
Michelle Sneed, CISR, CIC
michelle@pilotrmc.com Michelle has more than 20 years of experience in insurance. She obtained her property and casualty license in 1997. She holds the Certified Insurance Service Representative (CISR) and Certified Insurance Counsler (CIC) designations. Michelle enjoys getting to know clients and assisting them with their personal insurance needs. |
Patti Tatsumi-Ficht, Account Manager 336-478-1410 patti@pilotrmc.com Practically a Greensboro native, Patti has lived in “the Boro” for more than 30 years. She is a Grimsley High School graduate and obtained a Bachelor of Science degree in Biology at UNC-G. Patti has worked in the insurance industry for 18 years and, while she enjoys a myriad of sectors, she has an affinity with and specializes in transportation insurance. She began her insurance career in 1992, starting as the “office go-fer”, then moving to customer service assistant and on to account manager. In her “free” time, Patti enjoys spending time with her family playing board games and video games, watching the wildlife interact in the backyard and planning the next home improvement project. |
Robin has more than 15 years of experience in the insurance industry. She joined REL Insurance in 2005, obtaining her Property & Casualty license the following year. She also holds the Certified Insurance Service Representative (CISR) and Certified Insurance Counselor (CIC) designations.
Robin enjoys assisting clients with their insurance and bonding needs, providing behind-the-scenes support as an integral part of their business operations team. She loves helping her clients grow and succeed in their marketplace.
Robin enjoys assisting clients with their insurance and bonding needs, providing behind-the-scenes support as an integral part of their business operations team. She loves helping her clients grow and succeed in their marketplace.
